Frequently Asked Questions
How does renting from Timeless Details work?
Once you have chosen your date and booked your venue, then contact us. Your venue is a big factor in determining what vintage items are right for you. We will need the date to check the availability of the items you have chosen for your event. If you plan to use our planning services, you need to contact us as soon as you start planning for your big event. The earlier, the better.
How long in advance should I reserve the items I need?
Because our items are not massed produced, it's important to book as soon as you know what you will need. Items are limited due to their vintage character.
How do I go about reserving the items I want?
Take a look through our inventory and write down the item number, brief description and the quantity you will need. Send us a email with all this information, as well as if you will need us to provide staging details or delivery, and we will return a quote. Once we have worked out the details, we will need a 50% deposit to hold your date and will need the full amount and security deposit paid 7 days prior to the event.
Do you deliver?
Absolutely. We do however have requirements that need to be met. Timeless Details will provide a delivery service at an additional cost for any order over $ 300.00. Any events over 50 miles must meet a $ 500.00 minimum rental.
Can I pick up the items I need?
Rentals may be picked up 2 days prior to the event and must be returned the day after the event. If additional time is needed, please ask us about our special extend a rent rate.
Are the items available to see prior to the event?
All items can be looked at, but must be done by appointment only to assure the items you are looking at are not currently being rented.
What is the Security Deposit for?
Due to all items being vintage, normal wear and tear is expected. However, should an item be damaged the security deposit will be used to cover the costs associated with replacing, as well as covering any costs associated with cleaning or repairing any damage. As a guidance, the replacement cost of an item is usually 3 times the rental amount. All items must be returned in good and clean condition. Any items that needs to be cleaned will have a fee deducted from the security deposit. Please make sure that all items are returned in the same condition as picked up/delivered. .
I only need the items for a photo shoot for several hours, is that available?
Timeless Details does have hourly rates for those that only need the items for 1/2 day rental. Please contact us and let us know what you need and how we may help you. Not all items are eligible for this option.
Once you have chosen your date and booked your venue, then contact us. Your venue is a big factor in determining what vintage items are right for you. We will need the date to check the availability of the items you have chosen for your event. If you plan to use our planning services, you need to contact us as soon as you start planning for your big event. The earlier, the better.
How long in advance should I reserve the items I need?
Because our items are not massed produced, it's important to book as soon as you know what you will need. Items are limited due to their vintage character.
How do I go about reserving the items I want?
Take a look through our inventory and write down the item number, brief description and the quantity you will need. Send us a email with all this information, as well as if you will need us to provide staging details or delivery, and we will return a quote. Once we have worked out the details, we will need a 50% deposit to hold your date and will need the full amount and security deposit paid 7 days prior to the event.
Do you deliver?
Absolutely. We do however have requirements that need to be met. Timeless Details will provide a delivery service at an additional cost for any order over $ 300.00. Any events over 50 miles must meet a $ 500.00 minimum rental.
Can I pick up the items I need?
Rentals may be picked up 2 days prior to the event and must be returned the day after the event. If additional time is needed, please ask us about our special extend a rent rate.
Are the items available to see prior to the event?
All items can be looked at, but must be done by appointment only to assure the items you are looking at are not currently being rented.
What is the Security Deposit for?
Due to all items being vintage, normal wear and tear is expected. However, should an item be damaged the security deposit will be used to cover the costs associated with replacing, as well as covering any costs associated with cleaning or repairing any damage. As a guidance, the replacement cost of an item is usually 3 times the rental amount. All items must be returned in good and clean condition. Any items that needs to be cleaned will have a fee deducted from the security deposit. Please make sure that all items are returned in the same condition as picked up/delivered. .
I only need the items for a photo shoot for several hours, is that available?
Timeless Details does have hourly rates for those that only need the items for 1/2 day rental. Please contact us and let us know what you need and how we may help you. Not all items are eligible for this option.